Webinar

AI for Escrow Officers

A free 60-minute webinar on using AI tools in escrow without exposing client data. Piloted with OCEA board members. Open to all Southern California escrow officers.

Date
Thursday, July 2, 2026
Time
12:00 PM PT
Location
Online (Google Meet)
Duration
60 minutes
CertifID and Qualia can prove the wire was verified. Can your file prove who decided to send when something didn’t match? That decision — the override at release — is the one thing none of their logs show. That’s the only thing Veto records.

About this event

AI tools are landing in escrow offices whether anyone planned for it or not. Officers are drafting emails, summarizing files, and generating checklists with ChatGPT, Copilot, and other assistants. Some of those uses are fine. Some put client data, wire instructions, and regulatory exposure into a public AI system you do not control.

This session gives you a practical framework for deciding what goes into an AI tool and what does not. No vendor pitch. No fear-mongering. Just a traffic-light system your office can adopt this week.

Piloted with OCEA board members. Open to all Southern California escrow officers at no cost.

The Green / Yellow / Red framework.

A practical traffic-light system for deciding what goes into an AI tool and what does not. Every officer in the room should be able to apply it by the end of the session.

Green

OK to use with public AI

Generic, non-client-specific content that does not expose any file, party, or transaction data.

  • Generic checklists and training outlines
  • Neutral email templates with no client names
  • Formatting and grammar assistance
  • Researching regulatory concepts and statutes
Yellow

Review required, no private data

Office-internal content that may reference processes but must never include client names, file numbers, or transaction details.

  • Client-facing email drafts (reviewed before sending)
  • Internal SOPs and procedure drafts
  • Office AI use policy drafts
  • Training scenarios with sanitized details
Red

Never put in public AI

Any content that contains or could expose client funds, personal identifiers, or transaction-specific instructions. This is the line that cannot move.

  • Escrow instructions and file details
  • Wire information and bank routing numbers
  • Social Security numbers and loan documents
  • Payoff demands and proceeds instructions

60-minute agenda.

  1. 0–5 min

    Why AI matters now

    The current landscape: officers are already using AI tools. What is happening in offices today and why a framework is urgent.

  2. 5–15 min

    Appropriate uses (Green zone)

    Where AI helps without risk: generic checklists, training outlines, neutral templates, formatting, research.

  3. 15–30 min

    Dangerous uses (Yellow and Red zones)

    Where AI exposure creates real harm: client emails, SOPs with process detail, and the hard line on wire info, SSNs, loan docs, and payoff demands.

  4. 30–40 min

    Fraud, deepfakes, and fake documents

    How attackers use the same AI tools against escrow offices: voice-cloned wire calls, deepfake caller IDs, and AI-generated forged documents.

  5. 40–50 min

    Sanitized prompting examples

    Live examples of how to redact and sanitize prompts before sending anything to an AI tool. We show a before-and-after on a real workflow.

  6. 50–60 min

    AI policy checklist

    A one-page checklist your office can adopt this week: what is Green, what is Yellow, what is Red, and who reviews before anything goes in.

This session is informational education, not CE, CLE, or PD credit-approved. No continuing education credit is offered or implied.

Reserve your seat

RSVP for this event.

Fill in your details and we will send a confirmation email with event logistics. No account numbers, party names, or live file details.

The office decides. Veto records the review.